How Vehicle Tracking Can Help Your Customer Service

Before vehicle tracking and GPS systems were available, there was pretty much no way to track the whereabouts of your entire fleet instantly, and that sometimes would become a problem when it came to updating your customers on the whereabouts of your drivers. With systems now in place that allow you to track your entire fleet, you can now track your drivers to see if they are on course to their next appointment, currently on-site with a customer or simply having a break, but whatever the status of your vehicle, having a vehicle tracking software in place for this, makes the whole operation run a lot more efficiently and keeping your customers well informed when they start to ask questions.

What is Vehicle Tracking Software?

A Vehicle Tracking Software is a system that can track your entire fleet with GPS tracking devices installed into your vehicles, bringing up the data of these journeys on your system and with most systems displaying a map with your vehicles displayed, allowing you in the office to have a full birds-eye view of where your vehicles currently are and also view their past journeys. Having the ability to bring up the whereabouts of your vehicle in real-time is a huge benefit to any business and having a vehicle tracking system in place not only allows you in the office to have peace of mind on your company vehicles are, but will also improve the safety of your drivers as you can bring up comprehensive reports on your drivers’ behaviours, mileage, fuel costs and speed and not only that, will massively improve the service you provide to your customers.

So How Will the Use of Vehicle Tracking Help Your Customer Service?

As well as vehicle tracking boosting your driver's performance and better streamlining your business, being able to track your vehicles at any time, will also have a massive impact on your customer service as you will be able to keep your customers well informed at all times on the whereabouts of your drivers, take pressure off your admin team and be able to service more customers throughout the working day.

Know Arrival Time

With a vehicle tracking system in place, you will be able to track your vehicles live and be able to let your customer know when your driver will arrive on-site whether it be an on-site quote, delivery, or ongoing maintenance, you can give your customer an accurate time so they are not waiting around and to avoid missed appointments.

Take the Pressure from your Office Team

This will also lift the pressure from your admin team as they will be able to simply view the companies’ entire fleet from one screen, knowing the whereabouts of the company vehicles and their drivers, allowing them to answer customer queries regarding their appointments and booking reactive appointments in. Also, when it comes to logging timesheets, route planning, and general admin tasks, having a tracking solution in place makes all these tasks simpler, allowing them to really focus on your customers!

Providing a Quicker and Better Service

Being able to track your vehicles throughout the day will give you an idea of how long each driver spends at a job, which allows you to provide your customers with real-time insight on their job appointments on how long they are going to be and this will also aid you in knowing the quickest way to get other jobs done at a time that’s best for the customer, and you will find yourself being able to book in more tasks throughout the day and better plan around your vehicles, making you more efficient and increasing company revenue.

Having a vehicle tracking system in place, such as Eworks Tracking, will boost your company’s performance, efficiency and especially customer service. With Eworks Tracking you will be able to track your entire fleet, view past journeys, set up geofences, bring up comprehensive reports on your vehicles and drivers’ behaviours, locate all your customers, suppliers and driver’s HQ on a map and better plan your day. Book in today for an online demonstration.